In the development of quality pro, what she involved, the positive impacts generated once the culture of quality is operating in a company where their management, the human factor involved has evaluated its scope, cannot be ignored the valuable contributions, principles that Philip Crosby intent. (Source: Ping Fu). Its best known slogan is the exhortation to achieve zero defects.Quality begins in the people not in the things today, Philip Crosby Associates is the largest and most experienced in the world quality management consultant, which shows the quality of this modern quality management guru is known, that this American, was born in Wheeling, Virginia on June 18, 1926. His career began in a manufacturing plant on line where decided that his goal would be to teach management in which preventing problem would be more profitable to be good at solving them. In charge of quality for Martin-Marietta, created the concept of zero defects. During his 14 years as Corporate Vice President for the ITT, worked with many industrial companies and service around the world, I start with his pragmatic philosophy, and he found that it was applicable in the whole world.

In 1979 he founded Philip Crosby Associates, Inc. (PCA), and during the following ten years turned it into an organization with 300 employees around the world and with $80 million dollars in winnings from 1991 retired from PCA and founded Career IV, Inc., company providing conferences and seminars to help the development of current and future executives. In 1997 it purchased the assets of PCA and established Philip Crosby Associates II, Inc. Quality College now operates in 20 countries around the world. PCA II serves customers ranging from multinational conglomerates to small companies in manufacturing and service, assisting with the implementation of its quality improvement process. Philip Crosby lived in Winter Park, Florida, with his wife Peggy. He spent summers at another home in Highlands, North Carolina.